Pro Pick Property (“the Company,” “we,” “us,” or “our”) recognizes the importance of protecting your personal data. This Privacy Policy describes how we collect, use, and protect your personal data in accordance with the Thailand Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Personal Data We Collect

We collect information that can identify you directly or indirectly, including:

• Identification Data: Name, surname, nickname, age, nationality.
• Contact Data: Phone number, email address, LINE ID, WhatsApp, social media handles, and mailing address.
• Property Preferences: Location interests, budget, property types, and specific requirements (e.g., pet-friendly, proximity to BTS/MRT).
• Technical Data: IP address, browser type, cookies, and website usage behavior.

2. Purpose of Processing (Legal Basis)

Under the PDPA, we process your data based on the following legal grounds:

• Contractual Basis: To provide property brokerage services, respond to your inquiries, and fulfill our obligations under any service agreement.
• Consent: To send you marketing materials, newsletters, or property updates that you have specifically opted into.
• Legitimate Interest: To improve our website, analyze traffic, ensure security, and manage our business relationship with you.
• Legal Obligation: To comply with Thai laws, such as tax regulations or anti-money laundering (AML) requirements.

3. Data Disclosure

We may disclose your personal data to:

• Internal Teams: Our agents and staff (specifically Mia and Nan) to facilitate your property search.
• Property Owners/Developers: Only when necessary to facilitate a viewing or a transaction.
• Service Providers: Third-party providers for website hosting, CRM systems (e.g., Houzez/Houzez CRM), and email marketing.
• Government Authorities: When required by a legal order or Thai regulation.

4. Data Retention Period

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, typically for:

• Active Clients: For the duration of our business relationship.
• Potential Clients: For [e.g., 2 years] from your last interaction, unless you request deletion.
• Legal Compliance: For a period required by Thai law (e.g., 5-10 years for accounting/tax records).

5. Your Rights as a Data Subject

Under the PDPA, you have the following rights:

• Right to Access: Request a copy of your personal data held by us.
• Right to Rectification: Request us to correct any inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Request that we delete your data under certain conditions.
• Right to Withdraw Consent: Withdraw your consent for marketing at any time.
• Right to Data Portability: Request your data in a structured, electronic format.
• Right to Lodge a Complaint: If you believe we have violated the PDPA, you may complain to the Office of the Personal Data Protection Committee (PDPC) in Thailand.

6. Security Measures

We implement rigorous administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, or misuse. This includes using encrypted connections and restricting data access to authorized personnel only.

7. Cookies

Our website uses cookies to enhance your experience. You can choose to disable cookies through your browser settings, though this may limit certain website functionalities.

8. Contact Us

To exercise your rights or if you have questions regarding your data privacy, please contact our Data Controller:

Pro Pick Property

• Contact Person: [Insert Name, e.g., Konrarat Deesawat]
• Address: [Insert Registered Company Address in Bangkok]
• Email: [Insert contact@propickproperty.com or specific privacy email]
• Phone: [Insert Phone Number]
• LINE ID: [Insert ID]